Review Detail
Great CUSTOMER SERVICE
Reviewed by
Brian |
August 03, 2014
I have made several small purchases of silver bullion and each order was processed and promptly delivered. Mast last purchase was for a 100 Oz. bar, which was damaged in transit by the carrier. I brought it JM Bullion's attention and they stated that the silver value is not affected but sent me a $5 coupon to use on next purchase. They also filed a formal complaint with UPS because of the handling of my package. The customer service was quick to act and correspond with me and in in my ooh, that's top hat!!! I have no problem placing further orders with.
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
I have made several small purchases of silver bullion and each order was processed and promptly delivered. Mast last purchase was for a 100 Oz. bar, which was damaged in transit by the carrier. I brought it JM Bullion's attention and they stated that the silver value is not affected but sent me a $5 coupon to use on next purchase. They also filed a formal complaint with UPS because of the handling of my package. The customer service was quick to act and correspond with me and in in my ooh, that's top hat!!! I have no problem placing further orders with.
| Overall rating | 5.0 | |
| Shipping Time | 5.0 | |
| Customer Service | 5.0 | |
| Buying Experience | 5.0 |
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